Patient Complaints, Concerns or Grievances

If you have a concern or grievance you may take the following steps for resolution without fear of retribution:

1. We encourage you to discuss with a nurse or care giver your concerns or comments, and assure you that you may do so without fear of retribution. Taking this first step often times can result in prompt resolution, and we appreciate the opportunity to attempt to resolve your concerns promptly. You may ask any caregiver for a Complaint/Concern form.
2. Upon receipt of your concern, you will receive contact by an administrative representative within 24 hours, and a written response within ten working days.
3. If any of your concerns or comments have not been met or addressed you may choose to contact any of the following hospital representatives:
   
   (907) 564-2207
   Hospital Chief Clinical Officer
   
   (907) 564-2205
   Hospital Compliance Coordinator
   OR 866-568-7832
4. You may also address any unresolved issues or concerns with the following agencies:
   
   BridgeCare Hospitals (St. Elias Manager)
   Call (907) 272-4133 or Fax (907) 272-6388
   6320 S. Airpark Place, Suite 6
   Anchorage, AK 99502-1865
   E-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   
   Alaska Department of Health & Social Services
   Call (907) 334-2482
   After-Hours Complaint Hotline: 1-888-387-9387 (outside Anchorage) or
   (907) 563-0037 within the Anchorage area
   
   Joint Commission
   Call (800) 994-6610 or Fax (630) 792-5005
   One Renaissance Blvd.
   Oakbrook Terrace, IL 60181
   E-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   
   Mountain Pacific Quality Health Foundation
   Call (877) 561-3202
   4241 ‘B’ Street, Ste. 303
   Anchorage, AK 99503
   E-mail to www.mpqhf.org